TERMS OF SERVICE AND CANCELLATION POLICY updated 06.02.2024
If you have any questions that are not answered here, please feel free to e-mail us at info@africanheart.com.au
CANCELLATION POLICY
Cancellation or Changing of an Appointment Time
At African Heart Hair & Beauty, we strive to exceed your expectations. On occasion, you may need to change your appointment time or day, and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 24 hours’ notice so that another client has the opportunity to make an appointment.
APPOINTMENT DEPOSIT
At African Heart Hair & Beauty, we are responsible for providing professional, highly trained Therapists and Specialist Beauty Technicians at your appointment.
We are ready to serve. A 25% deposit is required to secure all appointments over 30 minutes. All deposits are non-refundable.
We understand emergencies happen. If you need to cancel or reschedule your appointment, we kindly ask that you notify our salon with more than 24 hours’ notice.
Cancellations with less than 24 hours’ notice: Your deposit will be forfeited.
Cancellations with more than 24 hours notice: Your deposit will be credited towards your next appointment.
APPOINTMENT CONFIRMATION
Your appointment will be confirmed via a text message sent to your nominated mobile phone 24 hours prior to your appointment.
We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment, we are unable to guarantee your booking.
NO SHOW
You will be requested to pay a deposit when you book an appointment.
PAYMENT PROCESS & SECURITY
We accept MasterCard and Visa card payments and cash.
Services
Refunds are not available for change of mind. Series packages are non-refundable and non-transferable.
PRODUCT IMAGES
Please be aware that product images may vary depending on your computer settings and, therefore, may not give an accurate depiction of what the product actually looks like. Please bear this in mind when making your purchase.
As the client, you must read these terms and conditions. By undertaking prepaid packages, in-salon treatments, products, services, memberships and vouchers you are hereby accepting these terms and conditions.