TERMS OF SERVICE AND CANCELLATION POLICY updated 20.01.2023
If you have any questions that are not answered here, please feel free to e-mail us at info@africanheart.com.au
CANCELLATION POLICY
Cancellation or Changing of an Appointment Time
At African Heart Beauty, we strive to exceed your expectations. On occasions, you may need to change your appointment time or day and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 24 hours’ notice so that another client has the opportunity to make an appointment.
APPOINTMENT DEPOSIT
At African Heart Beauty, we are responsible for providing professional, highly trained Therapists and Specialist Beauty Technicians at your appointment.
We are ready to serve. A 25% deposit is required to secure all appointments over 30 minutes. All deposits are non-refundable.
We understand emergencies happen. If you need to cancel or reschedule your appointment, we kindly ask that you notify our clinics with more than 24 hours notice.
Cancellations with less than 24 hours notice: Your deposit will be forfeited.
Cancellations with more than 24 hours notice: Your deposit will be credited towards your next appointment.
APPOINTMENT CONFIRMATION
Your appointment will be confirmed via a text message sent to your nominated mobile phone 24 hours prior to your appointment.
We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment we are unable to guarantee your booking.
RUNNING LATE
Everyone runs late from time to time. On any such occasion, we will do everything possible to complete your treatment in the remaining time.
Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.
NO SHOW
Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 24 hours, one of the following may be implemented:
For treatments with a duration of 30 mins or more, you will forfeit your deposit.
For treatments with a duration of fewer than 30 mins, you will be charged 100% of the treatment price.
You will be requested to pay a deposit when next booking an appointment.
Treatment will be forfeited if your appointment included a pre-purchased treatment from a package.
PAYMENT PROCESS & SECURITY
We accept Afterpay, MasterCard and Visa card payments and direct deposit. If you would like to pay via direct deposit, please select the ‘direct deposit’ payment method and you will be advised of our bank account details upon completion of your order. Once we have confirmed that the payment has been credited to our bank account, we will dispatch your order.
PRICES
All prices include GST (Goods & Services Tax 10%) unless specified otherwise. All prices are in Australian Dollars. Please note the minimum purchase is $50.
Services
Refunds are not available for change of mind. Series packages are non-refundable and non-transferable.
Gift Vouchers
Gift vouchers for redemption at any African Heart Beauty location may be purchased by choosing the “Purchase a Gift Voucher” option on the Website.
Choose from one of the voucher values suggested or enter the dollar amount to suit your requirements.
Gift Vouchers are valid for a 3-year period from the date of purchase, and are non-refundable or redeemable for cash.
PRODUCT IMAGES
Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.
As the client, it is your responsibility to read these terms and conditions. By undertaking prepaid packages, in-clinic treatments, products, services, memberships and vouchers you are hereby accepting these terms and conditions.
